Yes. Each of our products have passed qualification tests and have been officially registered by BPOM (Badan Pengawas Obat & Makanan / National Agency of Food & Drug Inspection).

While JUJU & CO aims for its products to be as naturally-derived as possible, it is far more important that the ingredients be effective and safe for your skin. We use high concentrations of natural/botanical components, and we combine them with active ingredients (some of which are made in the scientific lab). We also avoid some ingredients that could be irritating to the skin – you can see the #WorryList at this link: Philosophy.

Basically, we’re bringing the best of mother nature and modern technology to help your skin reach its healthiest and most stabilized state, without the potentially irritating ingredients.

No. We never test our products on animals. Any kind of product testing is conducted safely through scientific calculations and closed panels – animal testing is never in our process.

No. Any smell that emerges from the products are from the natural compositions in the ingredient list, with no added or synthetic fragrance.

Each of our products is designed with sensitive skin in mind. There is no potentially irritating and harmful ingredient in our formulations.

However, we understand that everyone’s skin is different. We recommend you to always double-check with your doctor, and do patch testing before using the product thoroughly on the face.

Each of our products is designed to be safely used during pregnancy and nursing.

However, considering that pregnant and nursing women sometimes have allergies to certain things and hormonal changes, we recommend you to consult first to an obstetrician about the ingredients in your skincare products before usage. We only want the safest and happiest of results for you and your little one.

Double cleansing is a skincare cleansing method that uses two types of cleansers: an oil-based cleanser followed by a water-based one.

Oil-based cleansers remove oil-based impurities such as sunscreen, make-up, and excess sebum, while water-based ones clear water-based impurities out, such as sweat, dirt, and grime. This method ensures that your face is cleansed thoroughly, so other skincare products will be absorbed better by your skin to work more efficiently.

To do double cleansing, you will need both oil-based and water-based cleansers, like our Balm Bae Cleansing Balm and Gentle Green Hydrating Cleanser to effectively and gently remove all impurities from your skin.

However, our products are intended for you to choose to help your skin reach its healthiest form as well. If you already have a favourite water-based cleanser, for example, you can simply use our Balm Bae Cleansing Balm to complete your double cleansing routine.

Yes. It is suitable for all skin types, even for oily and acne-prone skin. The balm melts all the dirt, oil, and excess sebum – leaving the skin non-stripping and non-greasy with no residue.

Gentle Green Hydrating Cleanser is at pH 5-6 (normal skin pH). It can balance the skin pH and is suitable for sensitive skin.

Yes. It could help to moisturize, strengthen skin barrier, and maintain skin firmness and elasticity both morning and night.

It is also powered with UV protection that is essential in the morning, and HEV (blue light) protection that is important throughout the day.

Yes. You can apply sunscreen for more UV protection, especially if you plan to have long outdoor activities under the sun.

Yes. We are currently developing other products that aim to help your skin reach its healthiest and most stabilized state. If you have any idea, simply DM us on our instagram @itsjuju.co or email us at support@itsjuju.co

For now, you can order our products via this website (www.itsjuju.co) and our marketplace official stores at Tokopedia and Shopee.

To order via this website, you can follow the steps at this link: How To Order. You can use your computer, laptop, or smartphone to access the website.

Yes. You need to have an account for the first order via this website, and you can use the same account for future orders. Your data will be saved in our system, so you will not need to input your data again in the future.

Click on the 'Log in' icon in the upper right-hand corner of any page and then click 'Create an account' on the bottom. You can also create an account during your initial check out.

We accept bank transfers, bank virtual accounts, credit cards (Visa, Mastercard, JCB), and QRIS for purchases on our website. If you wish to use other forms of payment, please visit our marketplace official stores at Tokopedia and Shopee.

Any order will be automatically cancelled if not paid within 1x24 hours. If you want to change the order, you can create new order and ignore the payment of previous order.

However, once the order is already paid, it cannot be changed or cancelled. It is also non refundable.

We’re still working on updating our website to enable international order. In the meantime, we can process international order manually. If you are based outside Indonesia, please email support@itsjuju.co to place your order and our team will contact you for next steps.

We process and ship all orders from Monday through Friday, with the exception of public holidays. Orders with standard shipping are typically fulfilled and shipped on the next working day following your order confirmation. Once your order has shipped, you’ll receive a shipping confirmation with tracking information via email. P.S. don’t forget to add support@itsjuju.co to your safe senders list.

All orders are shipped from Jakarta. An order typically arrives within 2-4 working days from order confirmation depending on your delivery address.

If your JUJU & CO package arrives missing an item, with incorrect items, or with any damage to the items, contact our customer service right away at support@itsjuju.co to submit a return request.

For further information and procedures, please refer to this link: Return Policy

Return process usually takes 3-7 working days. For further information and procedures, please refer to this link: Return Policy